Effective: 10 July 2025

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Padel 360 Pty Ltd (“Padel 360”, “we”, “our”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and share your personal information across our venues, website, app, and services.

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1. What We Collect
We collect personal information directly from you when you book courts, sign up for programs, or interact with us. This may include:

• Name and contact details (email, phone number)

• Date of birth (for junior programs or ID verification)

• Payment details (for processing transactions)

• Booking history and attendance records

• Emergency contact information

• Information submitted via forms, email, phone, or our app/website

We only collect information necessary to deliver our services or meet legal obligations.

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2. How We Use Your Information
We use your information to:

• Manage bookings, memberships, coaching, and events

• Process payments and issue invoices

• Send you relevant updates, reminders, and club communications

• Promote offers or events (with your consent)

• Improve our services and operations

• Comply with legal and safety requirements

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

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3. When We Share Your Data
We do not sell your data. However, we may share it with:

• Trusted service providers (e.g. booking software, payment processors)

• Emergency services in case of injury or incident

• Regulatory or legal bodies when required by law

All third-party providers must comply with confidentiality and privacy obligations.

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4. Data Security
We take security seriously. Measures include:

• Secure servers and encrypted data

• Restricted access to internal systems

• Staff confidentiality agreements

• Regular data backups

Some data may be stored overseas in secure environments with comparable protections.

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5. Website and Cookies
Our website may use cookies and analytics tools (such as Google Analytics) to improve your browsing experience. You can disable cookies in your browser, but this may impact some features.

6. Children’s Privacy
We do not knowingly collect information from minors without parental consent. Parents/guardians must approve enrolment in junior programs and should supervise online activity.

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7. Your Rights
You can:

• Request access to your personal information

• Ask us to correct or update your details

• Withdraw consent to specific uses of your data

• Make a complaint if you believe your privacy has been breached

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To do so, contact:
team@padel360.com.au
We may ask for ID before acting on your request.

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8. Data Retention
We only keep personal data as long as necessary for club operations or legal compliance. When no longer needed, it is securely destroyed or anonymised.

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9. Complaints
If you believe we have mishandled your data, please contact us at hello@padel360.com.au.
We will investigate and respond promptly. If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

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10. Policy Updates
This policy may be updated to reflect changes in law or club operations. The latest version is always available at www.padel360.com.au/privacypolicy.